Terms and Condition


Ordering & Payment Policy

  • All discount vouchers / codes are only applicable within the validity of the promo and are not convertible to cash
  • All buyers are responsible to pay all associated shipping costs
  • For Bank Deposit mode of payment are subject for 1-2 days of payment verification from the bank
  • Kindly note that we are not responsible for all missing in transit (lost in the mail) orders but we will do our best to facilitate locating your order freight forwarder

 

Delivery

We will ship all orders upon clearance / payment confirmation using the nominated shipping method. We ship non-fragile items via LBC Express, you may expect within 1-3 business days AFTER shipping confirmation if your location is within Metro Manila, Philippines. Kindly note the following:

  • Local shipping schedule are on Monday to Wednesday
  • International shipping schedule will be depend on the shipping address and travel time to be consumed, customer will be advised accordingly.
  • No Shipping on Sundays & Holidays

 

Foreign Customers

Please feel free to buy directly from our online shop. Payment can be made via PayPal. All prices can be converted into US Dollars from PHP upon check-out to simplify transaction processing using our secured payment gateway.

*We reserve the right to update prices without prior notice.

 

Refunds/Returns

We can issue refunds if necessary due to unforeseen events which will be subject for investigation. You will be advised accordingly.

 

All efforts will be made to ensure that the product(s) are in good condition prior and during the shipment.

 

If you have any questions or concerns, feel free to contact us on our email address - rjshop@rjplanet.com or call 0977-812-1186.